Privacy Policy
Your privacy is important to us. This policy describes how webgridx Web Design Studio collects, uses, and protects your personal information when you visit our website or use our services.
Introduction
webgridx Web Design Studio Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at [website URL] and use our web design and development services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all of the terms and conditions contained herein.
Information We Collect
Personal Data
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website, including contact forms and project inquiry forms
- Request quotes for our web design and development services
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotional activities
- Communicate with us via email, phone, or chat
- Create accounts on our client portal
Types of Personal Information Collected
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Contact Information:
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Business Information:
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Project Information: Project requirements, preferences, goals, and specifications
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Financial Information: Payment details, billing address, transaction history
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website and exit pages
- Device identifiers and technical information
How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
Communication
Respond to your inquiries, provide customer support, and send you important updates about your projects and our services.
Service Delivery
Provide web design and development services, create and maintain your websites, and deliver project deliverables.
Business Operations
Process payments, manage client relationships, conduct business analysis, and improve our services and processes.
Marketing
Send newsletters, promotional materials, and information about new services that may be of interest to you (with your consent).
Legal and Compliance
We may use your information to comply with legal obligations, respond to legal requests, and protect our rights, property, or safety, as well as that of our users and the public.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
We may share your information in the following situations:
Service Providers
We work with trusted third-party service providers who help us operate our business, including payment processors, hosting providers, email service providers, and analytics services. These providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to comply with legal processes, enforce our Terms of Service, protect our rights, or ensure the safety and security of our users and the public.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and ensure that your privacy rights continue to be protected.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when you request us to provide your information to specific vendors or partners for your project.
Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Encryption
All data transmission is encrypted using SSL/TLS protocols, and sensitive data is encrypted at rest.
Access Controls
Strict access controls ensure that only authorized personnel can access your information.
Monitoring
Continuous monitoring and security audits help us identify and address potential vulnerabilities.
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-standard practices to protect your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Right to Access
You can request copies of your personal information that we have collected and stored.
Right to Rectification
You can request that we correct any inaccurate or incomplete information.
Right to Deletion
You can request that we delete your personal information under certain circumstances.
Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly using the information provided below
- Updating your communication preferences in your account settings
Even if you opt out of marketing communications, we may still send you important service-related messages regarding your projects, account status, or legal updates.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small data files stored on your device that help us analyze website traffic and improve our services.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- Session management and security
- Load balancing and performance optimization
- Remembering your preferences and settings
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Google Analytics for website traffic analysis
- Performance monitoring and error tracking
- Understanding user behavior and preferences
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences.
- Remembering form data and preferences
- Language and region preferences
- Enhanced user experience features
Managing Cookies
You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your experience on our website:
- Browser Settings: Most browsers allow you to view, delete, or block cookies. The methods vary by browser, so please check your browser's help section for specific instructions.
- Cookie Preferences: You can manage your cookie preferences through our cookie consent banner, which appears when you first visit our website.
- Opt-out Tools: You can opt out of Google Analytics tracking by visiting the Google Analytics opt-out page.
Note: Disabling certain cookies may affect the functionality of our website and limit your ability to use some features. Essential cookies cannot be disabled as they are necessary for the website to function properly.
Third-Party Services and Integrations
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to these third-party services, and we are not responsible for their privacy practices.
Third-Party Services We Use
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics and user behavior tracking | View Policy |
| Stripe | Payment processing for our services | View Policy |
| Mailchimp | Email marketing and newsletter distribution | View Policy |
| Cloudflare | Website security and performance optimization | View Policy |
Social Media Integrations
Our website may include social media features and widgets, such as the Facebook Like button or social sharing buttons. These features may collect your IP address and set cookies to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.
External Links
Our website may contain links to external websites and resources. We encourage you to review the privacy policies of these third-party sites before providing any personal information, as we are not responsible for their privacy practices or content.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information from our servers.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can remove such information and terminate any accounts that may have been created for the child.
Important
Parents and guardians are responsible for monitoring their children's use of the internet and ensuring they do not provide personal information to websites without proper supervision and consent.
International Data Transfers
webgridx Web Design Studio is based in the United Kingdom, but we may transfer, store, and process your information in countries other than your own. These countries may have different data protection laws than your country of residence.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Certification schemes and codes of conduct
- Binding Corporate Rules where applicable
UK Data Protection
For individuals in the UK, this Privacy Policy should be read in conjunction with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the same rights under UK law as outlined in the "Your Rights and Choices" section above.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your privacy-related inquiries promptly and transparently.
General Contact Information
Address
webgridx Web Design Studio Ltd
42 Kings Road, Chelsea
London SW3 4RP
United Kingdom
Phone
+44 20 7946 0958Business Hours
Privacy Officer: For specific privacy-related inquiries, please mark your email with "Privacy Request" in the subject line.
How to Exercise Your Rights
To exercise any of your privacy rights, please contact us using the information above. We will respond to your request within 30 days and may ask for additional information to verify your identity.
For UK residents, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with UK data protection laws.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.